By registering and becoming a part of this website www.openbalkanmarket.com, you accept without any reservations all the General Terms. These General Terms apply to all sales through the OPEN BALKAN MARKET website.

The general terms and conditions for using the OPEN BALKAN MARKET website detailed below regulate the contractual relationship between:

“USER”, also referred to below as “You” or “Seller”,

and

“OPEN BALKAN MARKET”, hereinafter referred to as “WE” or “Website”, belongs to the company “OPEN BALKAN GROUP”, with a unique identification number NUIS: M31913007E based in Tirana, Albania.

We are the first drop-shipping company in Albania. Ready to serve you wherever you are within the Open Balkan territory in an optimal time, while ensuring the most competitive prices for everything you need.

Both parties accept the Terms without reservations. These general sales conditions are the only conditions that are applicable and replace all other conditions or agreements, written or not. These Terms and Conditions of Sale are important for you and “OPEN BALKAN MARKET”, as they are used to protect your rights as a customer and our rights as a business.

How to sell on “OPEN BALKAN MARKET”

Step 1: As soon as you enter our page, you have the opportunity to register as a new Seller by clicking the “REGISTER” button. Fill in the required data in the form by providing accurate and complete information to avoid potential delays related to shipping and product delivery. After completing the form, click “SEND”. A confirmation link for activating your account will be sent to your email! Caution! Enter a valid and active email address!

Step 2: Upon logging in, you will see ____________________________________________(the product registration procedure will be noted here)

Step 3: Congratulations, you have just advertised your product.

Step 4: _______________(details on how the order processing will work)

Step 4: Leave your comment about the received service and improvements on the website.

User Registration Information

It’s a condition that for the use of your account on “OPEN BALKAN MARKET”, all the information you provide on the website is accurate, current, and complete. We reserve the right to deactivate any user account at any time if you have not adhered to or violated the obligations arising from these Terms and Conditions and the applicable laws in Albania. We manage your personal data according to our Privacy Policies and the relevant laws in force. If you believe there has been a security breach, it is your responsibility to notify us immediately to protect your account and your interests as a buyer. We advise you to change your password immediately and contact us immediately through the contacts listed on the website.

Access and Information on the “OPEN BALKAN MARKET” Website

We will ensure that the website is always available and accessible to the public, but we cannot guarantee that the website will not have downtime for any reason. We reserve the right to close the website for short periods for regular maintenance reasons, but we guarantee that we will try to keep this downtime to a minimum. We will not be liable if, for any reason, all or part of the internet networks are unavailable at certain times. The company’s internal regulations have usage terms for third parties, and local sellers on the website. You will be responsible for the quality of the product, providing complete and error-free information to facilitate the sale of your products (Information, description, images, etc.). You are obliged to sell the ordered product according to the specifications you set. If Buyers decide to hold you accountable for fraud or false information, you (the Sellers) will be responsible before the competent authorities. “OPEN BALKAN MARKET” bears no responsibility in case of any inaccuracy or mismatch in product illustration.

Pricing

Prices displayed on “OPEN BALKAN MARKET” are presented in Lek (ALL). ____________ (Payment methods/ monthly subscription or % based on the order)

Product Return

Products can be returned within 48 hours from the moment the client receives the order from the courier. Products to be returned must be in their original box, with their packaging and wrapping, not used or damaged during testing, and accompanied by all accessories, user instructions, and the purchase invoice. We will immediately forward your product return request, where your obligation is to inform the post to take the product to the buyer. We are not responsible in cases where you have unregistered from our portal and the product return cannot be performed. However, we reserve the right to pass on your contacts and any important information (even if it’s personal) if requested by competent authorities.

In accordance with Article 37 of Law 9902, dated 17.04.2008 “On Consumer Protection”, the Client has the right to withdraw from the contract without penalty and without giving any reason, within a period of 14 calendar days from the date of delivery of the ordered products. The product must be returned to the address specified by you with its packaging and wrapping, not used, and accompanied by all accessories, user instructions, electronic purchase verification documents, and the completed return authorization form; if the Product is not delivered as described in this point, it may not be accepted by you. The transportation costs for the return of canceled orders will be covered by the Buyer.

Copyright

All designs, text, graphics, instructions, comments, selections, and arrangements are exclusive to our company and are covered by international copyright laws. Permission is granted to view, make electronic copies, and print a portion of this website solely for the purpose of shopping. Any other use of the materials on this website, including reproduction for purposes other than those mentioned above, modification, distribution, or republication, without the prior written permission of the company, is strictly prohibited.

Privacy and Protection of Personal Data

The details and personal data you provide are essential for processing and delivering your orders, providing our services in the most professional and efficient manner, and for billing. Therefore, not providing this information will result in the cancellation of your order. By registering on the Website, you agree to provide us with true and accurate information and accept our processing of your personal data. Communicating false information is contrary to the general terms and conditions of “OPEN BALKAN MARKET”.

You have the perpetual right to access and correct all information that concerns you, in accordance with international and national laws of the country. You can at any time request from “OPEN BALKAN MARKET” to find out what personal information we hold about you. You can at any time, upon your request, modify this information. We will store and process your personal data in accordance with Law No. 9887, dated 10.03.2008, amended by Law No. 48/2012 “On the protection of personal data”.

Cookies record certain information stored on our hard drive. This information allows us to generate statistics based on data from visitors to our site and suggest products that might interest you based on items you selected when previously visiting the “OPEN BALKAN MARKET” site. Cookies do not contain any confidential information about you.

“OPEN BALKAN MARKET” will not be considered, under any circumstances, responsible if a user violates the rights held by a third party through their activities on this website (OPEN BALKAN MARKET).

Approval

By using this site, you imply that you agree with our terms and accept them the moment you make a purchase. We are also obliged to respect every promise and service we publish on our website www.openbalkanmarket.com.

Termination of Service Provision

“OPEN BALKAN MARKET” hopes that you will continuously use its Services. However, if you wish to terminate your relationship with “OPEN BALKAN MARKET”, you can do so by requesting that your account be closed and/or deleted. On the other hand, “OPEN BALKAN MARKET” can also terminate its relationship with you at any time, for any reason, and without prior notice. This means that we can impose additional restrictions on your use of our Services or refuse to provide our Services to you. For example, we can deactivate your account due to prolonged inactivity.

Responsibility

“OPEN BALKAN MARKET” is an ongoing and continuously evolving project, and for this reason, certain aspects/options may change, be added, or removed. We reserve the right to update the website and these service terms from time to time, at our discretion, and without any notice. It is solely your responsibility to stay updated with the current Terms and Conditions by regularly checking our website. Your continued use of the website after the publication of updated service terms implies that you have read and agree with the changes. “OPEN BALKAN MARKET” is not responsible if, during navigation on this website, undesirable or unconfirmed materials are downloaded by the Client. Also, “OPEN BALKAN MARKET” is not liable for problems that may arise due to the lack of antivirus, firewall, or an outdated browser on the visitor’s computer when accessing the “OPEN BALKAN MARKET” page. The client assumes the responsibility to use the appropriate devices and programs to protect against external attacks (viruses, various sites, etc.) to make electronic purchases.

Applicable Law and Dispute Resolution

These General Conditions are drafted in accordance with, and are subject to, the applicable laws of the Republic of Albania. Any disagreement, dispute, or claim arising from, or related to these General Conditions, including breach, termination, or their invalidity, will be resolved by agreement between the parties. If an agreement is not reached, the competent court will be the Tirana Judicial District Court. The applicable law and dispute resolution methods apply to all “OPEN BALKAN MARKET” Services. This document is accompanied by the Annexes “Privacy” and “Cookies” and is an integral part of it. For matters not specifically regulated in this contract, the parties refer to Albanian Legislation.